Short video guide
What was promised—and what does the policy say?
Compare policy and proposal documents with available sales messages before organising the factual grievance record.
How we can assist
- Separate the sales concern from any claim issue
- Organise the policy and communication record
- Organise factual evidence and track your complaint with the insurer
Documents to keep ready
- Policy schedule, wording and proposal documents
- Premium receipts and relevant correspondence
- Available evidence of the representation you are concerned about
This is documentation and administrative support for a policy grievance, not legal advice or a promise of refund. A disputed legal entitlement requires separate professional advice.