Explore this category
Find your policy type.
Open a section for relevant claim concerns and useful records. Your policy determines the cover; we confirm the assistance available after review.
Group health
For claims under employer or other group medical policies. Member inclusion, cover dates and the selected benefits are key starting points for cashless, reimbursement or deduction concerns.
Useful records
- Available master-policy details and member coverage confirmation
- Claim papers, bills and insurer or TPA correspondence
Group life
For death-claim paperwork under group life or group term policies. Keep member inclusion and nominee or claimant records together with the employer or group administrator’s response.
Useful records
- Master-policy or member certificate and cover-date records
- Death certificate, claim papers and employer or insurer correspondence
Group personal accident
For accident benefit concerns under group personal-accident policies. The insured event and the policy’s selected death or disablement benefits guide the document review.
Useful records
- Member cover details, policy schedule and claim form
- Accident records and applicable medical or disability reports
Employees’ compensation
For employer-liability claim enquiries involving a work-related injury, disablement or death under an Employees’ Compensation policy, also known as Workmen’s Compensation. This is distinct from group health insurance.
Useful records
- Employer’s policy, employee particulars and relevant wage or employment records
- Accident, medical or other event records and insurer correspondence
Claim concerns you can discuss
- Group health claims
- Group personal accident claims
- Group term life claims
- Employees’ compensation policy enquiries
- Student or school-group claims, subject to the policy
Documents to keep ready
- Master policy or available cover details
- Member coverage confirmation and claim records
- Relevant bills, event records and insurer/TPA correspondence
The relevant documents and available assistance depend on the exact policy and circumstances. The team will confirm the scope after understanding your enquiry.