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FAQs & Videos

Understand your claim.
Prepare with confidence.

Practical answers and insurance explainers from the official RohiniCLS YouTube channel.

Questions & answers

Find the answer you need.

Getting started

Is registration free?

Registration is absolutely free. RohiniCLS does not charge a registration fee. Any further assistance and applicable charges are agreed separately before work begins.

Can I enquire about a policy bought elsewhere?

Yes, you can share the policy type and your concern. The team will confirm whether it can assist, the proposed scope and any fees before engagement.

Can you help with business or group claims?

You can enquire about business, property, engineering, cargo or group insurance claims. The team will confirm whether the particular matter is within its service scope.

Does registration with RohiniCLS file my claim with the insurer?

No. It is a request for claims assistance from RohiniCLS. Filing a claim or complaint with your insurer or an authority is a separate step.

Documents & enquiries

What should I share first?

Start with your insurance type, the issue and a brief summary. The relevant documents can be requested after the team understands the matter. Do not include bank details or identity documents in an initial enquiry.

Which documents should I keep ready for a review?

Keep your policy schedule and wording, claim papers, submission acknowledgments and the insurer’s response together. For a reimbursement enquiry, relevant records may include the claim form, discharge summary, final bills, payment receipts and investigation reports. The team will confirm what is needed for your specific enquiry.

Can I upload documents through this preview?

No. This preview has no document-upload facility. Its contact form prepares an email request locally for you to review and send. Keep detailed medical, bank and identity records out of the initial request.

Fees & registration

What does the proposed 20% success fee plus GST cover?

It is RohiniCLS’s proposed success fee for the agreed claims-assistance scope. Registration is free. The scope, applicable GST and payment terms are confirmed in writing before assistance begins.

When do charges become payable?

Registration is free. The applicable payment terms are explained and agreed in writing before assistance begins.

Review & outcome

Can every rejected claim be recovered?

No. Organising documents or following up does not guarantee a changed decision or payment. The policy, facts and evidence matter; legal advice on a disputed entitlement requires an advocate.

How long will my case take?

That depends on the issue, available documents, the insurer’s response and any applicable grievance process. A case-specific estimate can be discussed after review.

What if my claim needs legal advice or representation?

Some disputes may require legal advice or formal proceedings. Before that stage, the covered work and necessary client authorisations are confirmed in writing. Legal advice or representation must be undertaken by an independently authorised advocate, who owes professional duties to the client.

No matching question. Try a different word, or share your concern with the team.

RohiniCLS on YouTube

Learn at the stage you are at.

Explore all 11 public videos. Click Play to load a video, or watch it directly on YouTube.

Find guides by insurance typeAll insurance typesHealth & personal accidentLife & termMotorTravelBusiness & specialistGroup & employee

11 videos available

11 public uploads checked on 18 October 2026. Visit the channel for the latest videos ↗

RohiniCLS introduction — Claim Atka Hai?1:40 · Hinglish
Meet RohiniCLS · 1:40 · Hinglish

Insurance Claim Rejected or Delayed? Ab Kya Karein?

Our introduction to claims assistance, free registration, document review and follow-up.

Watch on YouTube ↗
RohiniCLS · YouTubeMotor insurance3:41
Motor · 3:41

Car Insurance Depreciation Explained in Hindi | Zero Dep vs Normal Policy

Watch on YouTube ↗
RohiniCLS · YouTubeMotor insurance2:15
Motor · 2:15

Motor Theft Claim Reject! Keys FSL Mein Pakdi Gayi

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance13:41
Health · 13:41

Care Supreme Plan Explained (2026) | Worth It or Not? Full Review

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance10:14
Health · 10:14

HDFC ERGO Energy Plan Explained | Health Insurance for Diabetes & BP | Day 1 Coverage

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance7:34
Health · 7:34

HDFC ERGO Optima Lite vs Optima Secure – Clear Winner? (Honest Review)

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance5:44
Health · 5:44

Health Insurance Waiting Periods: 30 Days, 2 Years, 3 Years | Full Breakdown!

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance5:42
Health · 5:42

Health Insurance Claim Rejection: Investigation & Evaluation Exclusion Clause Misused

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance17:00
Health · 17:00

HDFC ERGO Optima Secure Explained | Full Coverage + Hidden Clauses You Must Know!

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance11:51
Health · 11:51

HDFC ERGO Optima Secure 4S Explained | Secure, Plus, Restore, Protect Full Breakdown

Watch on YouTube ↗
RohiniCLS · YouTubeHealth insurance2:51
Health · 2:51

Moratorium Period in Health Insurance (2024) | Avoid Claim Rejection!

Watch on YouTube ↗

No published video in this category yet. Visit our YouTube channel for new uploads.

Have a specific concern?

Start with a short summary.

Policy bought elsewhere? You can still enquire. Registration is absolutely free.

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