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Find your policy type.
Open a section for relevant claim concerns and useful records. Your policy determines the cover; we confirm the assistance available after review.
Individual & family health
For claim concerns under individual health and family-floater policies, including hospitalisation, reimbursement and cashless requests. Maternity, OPD and pre/post-hospitalisation concerns can also be reviewed where those benefits are included in your policy.
Useful records
- Policy schedule, full wording and insurer or TPA response
- Claim form, discharge summary, bills, receipts and relevant reports
Individual personal accident
For accidental-death or disablement benefit enquiries under an individual personal-accident policy. The accident records, selected benefits and insurer’s stated requirements guide the document review.
Useful records
- Personal-accident policy, claim form and insurer correspondence
- Relevant accident, medical, death or disability records, as applicable
Critical illness & cancer
For benefit-payment concerns under critical-illness or cancer policies and applicable riders. A diagnosis must meet the policy’s defined conditions; these benefits differ from reimbursement of hospital bills.
Useful records
- Policy or rider wording and the insurer’s stated reason
- Diagnosis date, specialist records and relevant investigation reports
Top-up & super top-up
For claims where the policy’s deductible or threshold affects payment. We bring together the relevant hospital bills and settlement records so the insurer’s calculation can be understood.
Useful records
- Top-up policy schedule and deductible details
- Relevant bills and base-policy or other payment records, where applicable
Hospital cash
For fixed daily-benefit payment concerns under a hospital-cash policy or selected hospital-cash add-on. The hospitalisation dates and benefit conditions are important; this payment differs from reimbursement of hospital bills.
Useful records
- Hospital-cash policy or add-on details and benefit schedule
- Admission and discharge records, claim request and insurer response
Claim concerns you can discuss
- Cashless request concerns
- Hospitalisation reimbursement
- Pre- and post-hospitalisation claims, where covered
- Maternity, OPD and other selected health benefits, where covered
- Individual personal-accident and hospital-cash benefit enquiries
- Deductions and rejected or delayed claims
Documents to keep ready
- Policy wording and schedule
- Discharge summary and relevant prescriptions or reports
- Bills, payment receipts and insurer/TPA correspondence
The relevant documents and available assistance depend on the exact policy and circumstances. The team will confirm the scope after understanding your enquiry.