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Find your policy type.
Open a section for relevant claim concerns and useful records. Your policy determines the cover; we confirm the assistance available after review.
Term insurance
For death-claim paperwork and pending insurer queries under term policies. Keep the policy and the insurer’s requirements together with the nominee or claimant’s records.
Useful records
- Policy schedule, claim form and insurer correspondence
- Death certificate, claimant records and medical or event records requested by the insurer
Whole-life insurance
For claim and benefit-payment enquiries under whole-life policies. Keep the policy’s benefit schedule, policy-status records and insurer’s response together so the specific payment concern is clear.
Useful records
- Policy schedule, applicable benefit details and premium or status records
- Relevant claim or benefit request, claimant records and insurer correspondence
Endowment & money-back
For death, maturity or scheduled benefit-payment concerns under endowment and money-back policies. The payment due date and benefit schedule help identify what needs to be followed up.
Useful records
- Policy schedule and applicable benefit-payment details
- Premium or payment records and relevant claim correspondence
Child insurance plans
For death, maturity or scheduled-benefit concerns under child insurance plans. Cover on the child or parent depends on the issued plan; the policy and applicable benefit records guide the enquiry.
Useful records
- Policy schedule, insured-person details and benefit schedule
- Relevant claim, nominee or maturity records and insurer response
ULIP policies
For death, maturity or other policy-payment concerns under unit-linked insurance plans. Bring the policy and the insurer’s calculation or fund statement so the specific payment issue is clear.
Useful records
- Policy schedule, relevant fund statements and payment calculation
- Claim or benefit request and the insurer’s response
Pension & annuity
For pension or annuity payment concerns and death benefits, where the selected policy option provides them. The annuity option and payment history are important starting points.
Useful records
- Policy schedule, selected annuity option and payment history
- Relevant claimant or life-certificate records and insurer correspondence, where requested
Credit-life & loan protection
For benefit enquiries following a death or other insured event under credit-life or loan-protection policies. Share the insured borrower’s policy and relevant loan records to identify the requested benefit.
Useful records
- Policy or member certificate, wording and insured borrower details
- Relevant event records, lender’s loan statement and insurer correspondence
Claim concerns you can discuss
- Death claim documentation
- Pending queries and follow-ups
- Rejection review
- Maturity or benefit-payment concerns
Documents to keep ready
- Policy schedule and claim correspondence
- Applicable claim form and relevant event records
- Nominee or claimant documents requested by the insurer
The relevant documents and available assistance depend on the exact policy and circumstances. The team will confirm the scope after understanding your enquiry.